Client Support Channels
A Sixty–Minute Response Guarantee
We provide a 1–hour response guarantee for each ticket or e–mail that you send to our client care staff. We will swiftly reply to all the typical enquiries and forward right away the issue to our system administrators in case further assistance is required. If you take advantage of the Managed Servers package, we’ll carry out any of the included services at a time that has been discussed with you in advance.
A Topflight Client Support Service
We’ll be online for you 24x7x365 to reply to any inquiries that you may have related to our Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also require help with server administration procedures, you can make use of our Managed Servers package, which includes backup space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures
A User–Friendly Help Area
Each dedicated web hosting plan includes our free–of–cost Site Control Panel, which features an extensive knowledgebase and a set of how–to video tutorials. Whenever you require help with the Site Control Panel, just click on the Help or Videos buttons located in the top right corner.