Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service staff is educated to rapidly take care of all cloud hosting plans customers’ problems and information questions. Through our ticket system, it will be easy to fill in your request and a support staff representative will most likely go back to to you within maximum sixty minutes. In reality, practice has revealed that the usual response time period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a crew of professional consultants who are able to react to your issue immediately. You can easily get hold of the support team by launching a help support ticket from your Site Control Panel or by sending us an email message. On business days, you may as well call us on the phone or use the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel features a comprehensive know–how base that is included in all sections. In each part, you will find a Help button which will load for you a selection of step–by–step lessons on how to employ a selected option or complete a certain action. Also, we have made mini seminar video clips so you might get a better idea of the Control Panel’s interface.