The customer support that you can receive from your cloud hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you've got some technical problem with an existing account. Timely and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual web hosting provider and not from some reseller. If you purchase a hosting account from a company that doesn't own its servers and it cannot access them directly, it's very likely that you'll wait for a day or two so as to get a reply to your query, therefore your web sites may stay offline for quite some time. Alternatively, a company that provides various ways of communication and has a support team available at any time can assist you right away and help you decrease or totally avoid any downtime and potential losses.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to receive quick assistance, particularly when your website is not functioning as it should be for some reason. Our semi-dedicated hosting plans include 24/7 customer and tech support, so that if anything comes up, you can use plenty of methods to contact us - phone line with a few local numbers internationally, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common issues, which means that if you don't have an account yet, for instance, you can receive more information regarding our solutions, or we can assist you with simpler technical issues. The other two options are for strictly technical issues or anything that's more time-consuming considering that it is much easier to track the conversation between you and our technical support team. The warranted max response time for them is only an hour, the actual one - 15-20 minutes, so you will not need to wait for an entire day so as to receive support as you may need to do with various other service providers.