Discover what website hosting providers mean when they say "phone support".
If you've ever had a cloud hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for some things it is better to speak with a live person over the phone rather than exchange tickets or emails. If you want to know more about a service before you buy it or when something small needs to be made, for example, it is really much easier and quicker to get it done real-time. When you're given the option to get hold of representatives over the phone, it is very likely that you are working with an actual web hosting supplier, not just a reseller. The type of support that you'll get over the phone varies between different companies - from common matters to dedicated technical support. Generally most suppliers offer pre-sales assistance and first level phone support, while more complicated tech matters are managed through electronic mail and tickets.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for 14 hours a day. If you hesitate which plan will be appropriate for your websites, you would like to find out more about a package's features or you need any other type of information about our solutions, you are able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our customer support agents will help you. In case you currently have an account, you are able to contact us about general and sales issues, although we're often able to help with many tech issues as well. For entirely technical difficulties you will have to take advantage of our integrated ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option when your problem can take additional time to be solved or it has to be escalated to our system administrators.