If you have a website, a problem might always crop up and it does not automatically have to be related to the hosting service. For instance, something can go wrong when you bring a web app up to date or some crucial data can be modified or erased accidentally. No matter what the nature of the problem may be, you’ll have to contact the customer care staff and request them to recover a backup or to assist you in solving the problem that you are encountering. How fast they’ll do this will determine the period of time that your websites will be unavailable. For certain websites like social networks or Internet shops, a lengthened inaccessibility can often mean lost users and cash. With that being said, it is of critical importance that you use the services of a hosting company that offers not only a good help desk support service, but also a quick one.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team members will be at your service at all times and they’ll answer any support ticket that you post via the hosting Control Panel within only 1 hour. The ticket response time is guaranteed no matter if you have a generic inquiry regarding your semi-dedicated server or you bump into a certain obstacle and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24x7 to attend to any billing, general or technical issue. If you contact us about anything that’s within our capabilities, we will resolve it before we get back to you, which means that you will not have to wait around for hours or even days while the problem continues. In case there’s something that you need to do on your end, we’ll give you the required information – what possible solutions to try, what actions to take, etc.