One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support team members will be at your service at all times and they’ll answer any support ticket that you post via the hosting Control Panel within only 1 hour. The ticket response time is guaranteed no matter if you have a generic inquiry regarding your semi-dedicated server or you bump into a certain obstacle and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24x7 to attend to any billing, general or technical issue. If you contact us about anything that’s within our capabilities, we will resolve it before we get back to you, which means that you will not have to wait around for hours or even days while the problem continues. In case there’s something that you need to do on your end, we’ll give you the required information – what possible solutions to try, what actions to take, etc.