A ticketing system is the most widely used communication medium that hosting providers offer to their clients. It is usually part of the billing account and is the most efficient way to deal with an issue that takes a certain period of time to investigate or that has to be forwarded to a system administrator. Thus, all responses given by either party will be stored in one and the same location in case someone else needs to work on the given problem and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, so you’ll need to log in and out of at least two accounts to execute a given task or to reach the hosting company’s help desk support team. If you would like to manage a handful of domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. It may also take significant time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was created with one aim in mind – that you should be able to manage everything connected to your semi-dedicated account in one single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or run into a difficulty, you can touch base with our technical support staff representatives instantly without needing to use a different system. You can browse your web files or check different settings in your account while you send a new ticket or read the reply to an old one. In case you have multiple tickets and you would like to track down a particular one, you can make use of the smart search functionality, which is available in the Help section. We’ll make sure you receive a response in no more than sixty minutes irrespective of the essence of your enquiry or issue.